Who this applies to
This page describes how users of the iBazar B2B and iBazar Delivery mobile apps (as listed on Google Play) can request deletion of their account and associated personal data, where applicable.
How to request account deletion
Send an email from the address you use with the app (if any), or clearly state your registered mobile number.
Email: support@ibazar.co.in
Use subject line: Account deletion request. Include your registered phone number (used for sign-in / OTP) and the app name (iBazar B2B or iBazar Delivery). Delivery partners may include their agent / partner ID if known. We may contact you to verify identity before processing.
We will confirm receipt and the outcome (or any follow-up required) using reasonable efforts within applicable timelines.
What we delete
- Your user profile and account credentials tied to the app, where technically and legally possible.
- Marketing preferences and optional profile fields you provided.
What we may retain (and why)
- Order, invoice, delivery, and payment records may be kept for a period required for tax, accounting, fraud prevention, and legal obligations (including dispute resolution). Such records may include minimal identifiers needed to tie transactions to compliance requirements.
- Data we must keep under law will not be deleted until that obligation ends.
- Anonymised or aggregated analytics that cannot reasonably identify you may be retained.
Retention
Retention periods depend on the type of data and local law. Transaction-related records are typically retained for at least the period required by applicable regulations in India (often several years for tax and commercial records). After that period, data is deleted or anonymised where no longer needed.